Head of Operational Resilience

Permanent role - Head of Operational Resilience Senior Leadership Role | Financial Services London based - Hybrid role Salary £100-110k + 10% Bonus and Excellent Benefits - including 32 days holiday A leading financial services organisation is seeking an experienced Head of Operational Resilience to lead and develop its enterprise wide resilience strategy. Reporting into senior leadership within a technology and operations directorate, this newly created role will play a key part in ensuring the organisation can anticipate, withstand and recover from operational disruption across its core services. The role will oversee the development and implementation of the operational resilience framework across multiple entities, ensuring alignment with regulatory requirements and industry best practice. You will work closely with executive leadership, risk and technology teams to identify vulnerabilities across areas such as cyber, technology, third-party risk and critical business services, while leading scenario testing, crisis management planning and incident response readiness. Key Responsibilities: Develop and implement the organisation’s operational resilience strategy in line with regulatory requirements and best practice. Oversee resilience across operations, technology, third party providers, and critical business services. Lead resilience assessments, scenario testing, and reporting to the board and senior leadership. Ensure robust business continuity, incident management, and crisis response frameworks are in place. Drive cross functional collaboration to embed resilience across the organisation. Monitor regulatory developments and maintain ongoing compliance. Initiate and manage resilience related projects and initiatives. Lead, motivate, and manage the Operational Resilience team. Operate with a high degree of autonomy in strategic planning, decision making, and day to day resilience management, while aligning with governance, organisational strategy, and regulatory obligations in close partnership with senior leadership. Required Experience & Attributes: Extensive experience in operational resilience and/or operational risk, ideally within financial services, with strong knowledge of regulatory frameworks (e.g., FCA). Proven ability to lead cross-organisational projects, influence senior stakeholders, and drive organisational change. Experienced in managing multi-disciplinary teams and delivering complex initiatives. Strong analytical, communication, interpersonal, and relationship-building skills. Professional qualifications in risk, resilience, or continuity (e.g., MBCI, CBCI, IRM) desirable. Proactive, solution-focused, and able to work independently while collaborating effectively across teams and stakeholders. This is an exciting opportunity for a senior finance professional who thrives on influencing strategic decisions and driving organisational resilience. If you are looking for your next challenge in a highly visible leadership role, where you can shape enterprise wide operational resilience and deliver real impact, we would be delighted to hear from you.